FAQ

We ship free fabric samples independent of the products ordered. Orders placed before 12:00 are shipped the same day. Depending on the form of delivery to you and your address,  they will arrive from 3 to 10 days.

All available payment options are available after going from the cart to payment. Depending on the selected product, we offer a standard bank transfer, quick card payments, e-transfer, BLIK and Klarna installment payment.

With each product, there is a configurator where you can choose the implementation you are interested in. If you haven't found a fabric that has found the right one for you, contact us. We will help you to find perfect combination. We do not accept dimension changes.

In order to maintain the standards of workmanship and the appropriate quality, we cannot rush the order. Our products are made from scratch in our factory. If you care about fast delivery, check the tab available immediately. That furniture is waiting for you in stock and we dispatch them immediately

We do not accept changes in your order. In that case, cancel your order and place a new one.

You can cancel the order before dispatch. If the order has been paid in advance, the automatic refund will be made within 14 days after the store receives the cancellation. To do this, go to your orders and click Cancel.

We do manufacture all furniture that we offer. We produce in our factory Andrychów Poland. 

Use our configurator on specific product page. We will show you how final product would look like. Some of our corners are universal and there is no need to define side at moment of ordering.

Shake the pillows at least once a month. Swap them places from time to time. Check the condition of the leg bolts several times a year. All details can be found in the folding instructions that is attached to your order.

Act fast. Drain the stain with a paper towel, and then wipe the stain with a microfiber cloth moistened with water. Leave it to dry.

Sofas are designed to sleep on them occasionally. But we do have a lot of clients that sleep on them everyday and they love it.

For each fabric, see the technical section for machine washing guidelines. If the fabric manufacturer allows it, iron the cover with a slightly damp cloth after washing, and then place it on the pillow when it is completely dry.

All legs are secured with felt glides that protect the floor from scratching.

Virtually all of our sofas with legs allow entry with a robot vacuum cleaner. You can find information about the height of the legs in the technical section under each product.

Our products are designed so that parts can be replaced. Contact us here.

The covers are removable in the backrest and seat cushions without stitching and peaks. Details can be found on the specific product page.

Yes, please contact us.

Free delivery with assembly is available in: Germany, Austria, Czech Republic and Poland. 
Delivery with assembly: Switzerland  - get your price at checkout. 

There is a possibility of delivering goods to any European Union country. Such delivery is chargeable and does not include assembly. To obtain the cost of such delivery, please contact us via chat with information about the furniture you are interested in and the delivery address. We will prepare a quote within a few minutes.

Poland - our services

Rest of europe - depends on availability

After placing the order, you will receive information about the estimated delivery date. A few days before the scheduled delivery, we will send you an SMS and e-mail with the possibility of tracking the delivery.

A few days before the delivery, the customer service department will contact you to arrange the exact date and time of delivery. If the date is not suitable for you, our logistician will set a new date.

After production, we will make two attempts to deliver the product to you.

If you are unable to pick up the furniture within the specified time, you can purchase a storage service from us for PLN 100 gross, for each commenced 30 days, for one piece of furniture.

Our employee will inform you about this possibility by phone.

Shipping is always free, regardless of the size of the order. We deliver products to Germany, the Czech Republic and Austria with room delivery and free assembly.

Abhängig vom Träger. Denken Sie daran, dass unsere Fahrer keine Kartons und Folien mitnehmen.

You can collect your order directly from our warehouse in Poland. Contact us if you need.

Each product is covered by a 24-month warranty. An additional 5-year warranty is free for each product and covers the furniture frame. Find out more about the additional warranty in the "Additional warranty" tab.

Up to 14 days after the sofa is delivered to you, you can return the order. Enter your orders and submit a return by clicking the "Report a return" button. If you ordered a sofa by e-mail in a fabric outside the configurator, unfortunately you cannot return it. Returns can only be made by consumers and individual entrepreneurs making purchases for purposes unrelated to business activity.

You can return it yourself to our warehouse in Poland and we will refund you the entire purchase amount. However, if you are unable to transport large furniture, please contact us and we will collect the furniture from you.

From October 20, 2023, returns are completely free and will be carried out by our employees.

After passing the quality control, we will refund your subscription access within 14 days, whichever way you want to pay.

Go into your account and to your orders. There you will find a Submit Complaint button. Fill out the form and wait for contact from our side.

Go into your account and to your orders. There you will find a Submit Complaint button. Fill out the form and wait for contact from our side.