FAQ

Free fabric swatches are shipped independently of ordered products. Orders placed before 12:00 are shipped the same day. Depending on the chosen delivery method, they will reach you within 1 to 5 business days.

All available payment options appear after moving from the cart to checkout. Depending on the chosen product, we offer standard bank transfer, fast card payments, e-transfer, BLIK, and Klarna deferred payment. We accept payment split into a 20% deposit by transfer and 80% on delivery.

Every product has a configurator where you can choose the version you're interested in. If you haven't found a suitable fabric, contact us and we'll help you find something beyond the standard range.

To maintain our workmanship standards and quality, we cannot speed up an order. All our products are made from scratch in our factory. If you need fast delivery, check the in-stock tab. That furniture is waiting for you in the warehouse and we deliver it within 10 business days.

Due to the complex production process, we are unable to edit orders already in progress.

You can cancel your order. If the furniture has already been partially produced according to a custom order, the company reserves the right to deduct part of the costs incurred in fulfilling it. If the order was paid in advance, an automatic refund will be issued within 14 days of the store receiving the cancellation. To cancel an order, contact us via LiveChat or email.

All our furniture is manufactured in our factories in Wadowice and Andrychów.

At least once a month, fluff the cushions. From time to time, swap them around. Check the condition of the leg-mounting screws a few times a year. You'll find all the details in the assembly manual included with your order.

Act quickly. Blot the stain with a paper towel, then wipe it with a microfibre cloth dampened with water. Leave to dry.

For every fabric, you'll find machine-washing guidelines in the technical section. If the fabric manufacturer allows it, after washing iron the cover while slightly damp, then put it back on the cushion once fully dry.

Our products are designed so that parts can be replaced. If you have questions, contact us at sklep@optisofa.com.

Within Poland, we deliver and assemble all orders using our own transport. This is completely free, with no minimum order value. For delivery information to other countries, change the Delivery country in the footer of this page.

Within Poland, from the moment of ordering, through production to delivery, everything is handled by our own staff. This gives us control over the quality of the services provided.

The order lead time is stated directly on the page of the product you're interested in. During busy periods, minor delays may occur. A few days before the planned delivery, you'll receive an SMS with the delivery date and a three-hour time window.

We deliver all furniture with our own transport; we don't use courier companies. For this reason, we cannot give an exact delivery date earlier than 3 days before delivery.

A few days before delivery, our customer service will get in touch to arrange the exact date and time. If the date doesn't suit you, our logistics specialist will set a new one.

After production, we will make two attempts to deliver the product to you.

If you're unable to receive the furniture on the scheduled date, you can purchase a storage service from us at PLN 100 gross for each started 30-day period, per piece of furniture.

Our staff member will inform you of this option by phone.

Delivery and assembly within Poland are free with every order. Open the door and we'll take care of the rest. In other countries, the price may vary depending on availability.

After delivery, point out where waste should be placed. Our fitters sort the waste and take it out for you. Please note, however, that the drivers will not take cardboard and film with them.

Orders can be picked up in person at our warehouse. Address: Przemysłowa 62, 34-120 Andrychów, PL. Please let us know in advance by noting it in the order comments or by contacting us.

Yes. You have 14 days from delivery.

Our furniture is made to individual order, so the law does not oblige us to accept returns — nevertheless, for our customers' convenience, we allow returns on general terms. For made-to-order furniture, we deduct 10% of the value from the refund; in-stock furniture from the warehouse is refunded in full. You make a return by logging into your account and selecting the "request a return" option.

Returns are available to consumers and sole traders purchasing for purposes unrelated to their business. Furniture ordered by email in a fabric outside the configurator cannot be returned.

You arrange the return yourself and at your own cost, delivering the furniture to our warehouse (Przemysłowa 62, 34-120 Andrychów). For made-to-order furniture, we deduct 10% of the value from the refund (a share of the cost of making the item for your order and its disposal). In-stock furniture from the warehouse is refunded in full. If you prefer, we can collect the furniture with our transport — we price this service individually based on the address. We return funds within 14 days, by the same method you paid. You'll check the current warehouse opening hours fastest via LiveChat.

After passing quality control, we'll refund the full purchase amount within 14 days, by the same method the payment was made.

Every product is covered by a 24-month door-to-door warranty.